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Realz Casino Terms and Conditions

Welcome to Realz Casino. By accessing or using our website at https://realz.com/ and any of the services we provide, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. We strongly encourage you to review this document carefully before registering an account or placing any wagers. These terms constitute a legally binding agreement between you and us, the operator of Realz Casino.

1. About Us

At Realz, we operate this online casino platform under the legal entity Dreamline Ventures S.R.L., incorporated in Costa Rica under registration number 3-102-933985. Our platform is licensed and regulated by the Tobique Gaming Commission under licence number 0000071, issued in New Brunswick, Canada. We are committed to providing a secure, fair, and transparent gaming environment to all eligible players across our supported markets.

2. Acceptance of Terms

By creating an account with us or using any features of our platform, you acknowledge that you:

  • Are at least 18 years of age or meet the minimum legal gambling age in your jurisdiction, whichever is higher
  • Have read and agree to these Terms and Conditions in their entirety
  • Are not a resident of any restricted territory listed in our eligibility section
  • Are not acting on behalf of any third party or using our services for any unlawful purpose
  • Have provided accurate personal information during registration

We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time. We will endeavour to notify you of material changes, but continued use of our services constitutes your acceptance of the revised terms.

3. Eligibility and Restricted Territories

Here at Realz Casino, we welcome players from a wide range of global markets including New Zealand, Australia, Canada, Germany, Austria, Finland, Norway, Poland, Hungary, Brazil, Czech Republic, Italy, Spain, Portugal, France, and Arabic-speaking markets. However, we are unable to provide services to residents of the following jurisdictions:

  • United States of America, United Kingdom, Netherlands, Sweden, Denmark, Malta, Romania, Bulgaria, Lithuania, Cyprus, Estonia
  • Israel, Russia, Ukraine, Belarus, Afghanistan, Iran, North Korea, Iraq, Myanmar
  • Moldova, Georgia, Armenia, Côte d'Ivoire, Curaçao, Aruba, Sint Maarten, Saint Eustatius and Saba

We reserve the right to close any account and void any winnings if we determine that a player has registered from a restricted territory. It is your sole responsibility to ensure that online gambling is legal in your jurisdiction before using our services.

4. Account Registration

Our Realz Casino registration process requires you to provide truthful, accurate, and complete information. Each individual may hold only one account on our platform. Duplicate accounts may be suspended or permanently closed, and any associated funds or winnings may be forfeited.

We are required by law to verify your identity before processing withdrawals or awarding certain bonuses. This process, known as KYC (Know Your Customer), may require you to submit:

  • A valid government-issued photo ID (passport, driving licence, or national identity card)
  • Proof of address dated within the last three months (utility bill, bank statement)
  • Proof of payment method (card image, bank statement, or e-wallet screenshot)
  • Additional documentation if requested for enhanced due diligence purposes

We may suspend access to your account during the verification period. Failure to provide satisfactory documentation within a reasonable timeframe may result in account closure.

5. Deposits and Withdrawals

5.1 Deposit Methods and Limits

At Realz, we support a comprehensive range of payment methods to ensure convenient access for all eligible players. Accepted deposit methods include Visa, Mastercard, Pay By Card, Neosurf, PSCD, Skrill, NTLR, Cash2Code, and a wide variety of cryptocurrencies including Bitcoin, Ethereum, Litecoin, Ripple, Solana, Cardano, BNB, DOGE, USDT (ERC20, BEP20, TRC20, Solana), USDC, TRX, BitcoinCash, and USDC Solana. Our minimum deposit is NZ$20–25 depending on your chosen method.

5.2 Withdrawal Methods and Processing

Our Realz Casino withdrawal options include bank transfer, card withdrawals, Skrill, and all supported cryptocurrency methods. The minimum withdrawal amount starts from NZ$20–25. Withdrawal limits are tied to your VIP level as follows:

  • Level 1: NZ$1,000 per day / NZ$13,000 per month
  • Level 2: NZ$1,000 per day / NZ$18,000 per month
  • Level 3: NZ$1,500 per day / NZ$22,000 per month
  • Level 4: NZ$2,000 per day / NZ$30,000 per month
  • Level 5: NZ$3,000 per day / NZ$35,000 per month

We process withdrawal requests within a pending period of up to 3 banking days. Cryptocurrency and e-wallet withdrawals are typically the fastest, often completed within hours to 24 hours. Card and bank transfer withdrawals may take up to 5 business days. We allow a maximum of 3 pending withdrawal requests at any given time.

6. Bonuses and Promotions

6.1 Welcome Package

We offer new players a three-tier welcome package worth up to NZ$4,000 plus 150 Free Spins. The structure of our Realz casino welcome bonus is as follows:

  • 1st Deposit: 150% up to NZ$1,500 + 50 Free Spins
  • 2nd Deposit: 50% up to NZ$1,000 + 50 Free Spins
  • 3rd Deposit: 50% up to NZ$1,500 + 50 Free Spins

The minimum qualifying deposit per tier is NZ$20. Deposits made via Neteller or Skrill do not qualify for this promotion. Wagering requirements apply: deposit plus bonus must be wagered 35 times, while free spins winnings carry a 40x wagering requirement. All wagering must be completed within 10 days of bonus activation. The maximum bet permitted while a bonus is active is NZ$10.

6.2 Sports Betting Welcome Bonus

Here at Realz, we also provide a dedicated sportsbook welcome offer: a 100% first deposit bonus up to NZ$200. A minimum deposit of NZ$40 is required. Standard wagering requires the deposit and bonus to be rolled over 6 times (5 times for players in Germany, Norway, Finland, Switzerland, and Austria). Qualifying bets must be single bets at odds of 2.00 or higher, or multi-bets at minimum odds of 1.50 per selection. All wagering must be completed within 30 days of your first deposit.

6.3 General Bonus Rules

The following rules apply to all bonuses we offer at our platform:

  • Bonuses cannot be combined — activating a new bonus will void any currently active bonus and associated winnings
  • You may cancel any active bonus at any time, but this will forfeit the bonus balance
  • An active withdrawal request voids bonus eligibility at the time of claiming
  • Suspicious wagering patterns, including guaranteed-profit strategies, may result in bonus and winnings being voided
  • We reserve the right to modify, suspend, or terminate any promotion at any time without prior notice

7. VIP and Loyalty Programme

Our Realz loyalty programme consists of five VIP levels, each unlocking progressively greater benefits. All players are automatically enrolled upon registration. As you progress through levels, we grant you access to personalised offers, cashback rewards, higher withdrawal limits, and a dedicated personal VIP manager at Levels 4 and 5. Our 24/7 live chat access is available from Level 1 onwards.

8. Game Fairness and Responsible Gaming

We provide access to over 12,000 casino games from 76+ leading software providers, including NetEnt, Pragmatic Play, Play'n GO, Yggdrasil, Nolimit City, Hacksaw Gaming, Big Time Gaming, and many others. All games available on the Realz Casino platform use certified random number generators (RNGs) to ensure fair and unbiased outcomes.

We are committed to promoting responsible gambling. We offer a range of player protection tools including deposit limits, session time reminders, self-exclusion, and account cooling-off periods. If you feel that your gambling is becoming a problem, please contact our support team at support@realz.com or reach out via our 24/7 live chat to access available self-help resources.

9. Prohibited Activities

By using our services, you agree not to engage in any of the following prohibited activities:

  • Using our platform for any fraudulent, unlawful, or abusive purpose
  • Attempting to manipulate game outcomes or exploit software vulnerabilities
  • Opening multiple accounts or registering on behalf of another person
  • Using automated tools, bots, or scripts to interact with our platform
  • Engaging in collusion with other players or with any third party
  • Money laundering or any activity that facilitates financial crime

We reserve the right to suspend or permanently close any account where prohibited activity is suspected and to withhold any funds pending investigation.

10. Intellectual Property

All content available on our website — including but not limited to text, graphics, logos, game interfaces, and software — is the property of Dreamline Ventures S.R.L. or our licensed content partners. You may not reproduce, distribute, or commercially exploit any element of our platform without our express written consent.

11. Limitation of Liability

We provide our services on an "as is" and "as available" basis. While we make every effort to maintain uninterrupted access to our platform, we cannot guarantee that our services will be error-free or continuously available. To the fullest extent permitted by applicable law, we disclaim all liability for any loss or damage — including financial loss — arising from your use of, or inability to use, our services.

12. Privacy and Data Protection

At Realz, we take your privacy seriously. We collect and process your personal data in accordance with applicable data protection laws. The information we gather is used to operate your account, verify your identity, process transactions, and comply with our legal obligations. For full details on how we handle your data, please refer to our Privacy Policy, which forms part of these Terms and Conditions.

13. Customer Support

Our support team is available 24 hours a day, 7 days a week via live chat on our website and by email at support@realz.com. We also maintain a comprehensive Help Centre and FAQ section for self-service assistance. Primary live support is conducted in English, though our platform is available in multiple languages including Portuguese, German, Spanish, Finnish, French, Hungarian, Norwegian, Polish, Italian, Czech, and Arabic.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Costa Rica, the jurisdiction in which Dreamline Ventures S.R.L. is incorporated. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of that territory, unless otherwise required by applicable mandatory law in your country of residence.

15. Contact Us

If you have any questions about these Terms and Conditions or require clarification on any of our policies, please do not hesitate to reach out to us. You can contact our team at support@realz.com or through the 24/7 live chat feature available directly on our Realz Casino website at https://realz.com/.

Content updated: August 14, 2026