Realz Casino Privacy Policy

At Realz Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every stage of your experience with us. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our website at https://realz.com/. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions.

Who We Are

Realz Casino is operated by Dreamline Ventures S.R.L., a company registered in Costa Rica under registration number 3-102-933985. We hold a valid gaming licence issued by the Tobique Gaming Commission (licence no. 0000071, New Brunswick, Canada). As the data controller responsible for your personal information, we take our obligations seriously and process your data in accordance with applicable privacy legislation and best practices.

If you have any privacy-related questions or concerns, you can reach our support team at any time via email at support@realz.com or through our 24/7 Live Chat service.

Information We Collect

When you use our online casino platform, we may collect the following categories of personal data:

Information You Provide Directly

• Full name, date of birth, and gender
• Email address, phone number, and postal address
• Username and account credentials (for your Realz Casino login)
• Payment and financial details, including deposit and withdrawal method information
• Copies of identity documents submitted during verification (KYC)
• Correspondence you send us via email or Live Chat

Information We Collect Automatically

• IP address, browser type, and device information
• Geolocation data to verify eligibility based on your country
• Session activity, pages visited, and time spent on our platform
• Gameplay data, betting history, and transaction records
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Personal Data

We use the information we collect for the following purposes:

• Account management: To create, verify, and maintain your Realz Casino account, and to process your registrations and login sessions
• Payment processing: To handle your deposits and withdrawals across all supported methods, including Visa, Mastercard, Skrill, Bitcoin, Ethereum, and other cryptocurrencies
• Legal compliance: To fulfil our obligations under anti-money laundering (AML) and Know Your Customer (KYC) regulations, as required by our licensing authority
• Bonus and promotions management: To administer your welcome package, free spins, reload bonuses, cashback offers, and participation in events such as the Race for the Urus promotion and Bonus Crab Credits programme
• Responsible gambling: To monitor gaming behaviour and apply responsible gambling tools where needed, including deposit limits and self-exclusion
• Customer support: To respond to your queries and provide assistance through our Live Chat and email channels
• Marketing communications: To send you personalised offers, promotions, and updates — only where you have provided your consent
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised access, and abuse of our platform
• Platform improvement: To analyse usage patterns and enhance the functionality and performance of our Realz Casino mobile and desktop platforms

Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the context, our legal bases include:

• Contract performance: Processing necessary to deliver the services you have requested from us
• Legal obligation: Processing required to comply with applicable laws and regulations, including our licence conditions
• Legitimate interests: Processing that serves our legitimate business interests, such as security monitoring and fraud prevention, provided those interests are not overridden by your rights
• Consent: Where we rely on your explicit consent, such as for marketing emails — you may withdraw this consent at any time

Cookies and Tracking Technologies

Our Realz Casino website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you interact with our platform.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly — these cannot be disabled
• Analytical cookies: Help us understand how users navigate our platform so we can improve it
• Functional cookies: Remember your preferences, language settings, and login status
• Marketing cookies: Used to deliver relevant advertising and track the effectiveness of our campaigns

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers: We work with trusted third-party processors, including payment providers, game studios, and technical support partners, who assist us in operating our platform
• Regulatory authorities: We may be required to disclose your data to licensing bodies, law enforcement agencies, or government authorities in accordance with applicable law
• Fraud prevention: We may share data with third-party verification and fraud-detection services as part of our security protocols
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections

All third parties we engage are required to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account is active and for as long as required by our legal and regulatory obligations. For most records, this means we keep your data for a minimum of five years following the closure of your account, in accordance with AML compliance requirements. After this period, we securely delete or anonymise your information.

Your Rights

Depending on the privacy laws applicable in your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct inaccurate or incomplete information
• Right to erasure: In certain circumstances, you can request that we delete your data
• Right to restriction: You can ask us to limit the way we process your data
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format
• Right to object: You can object to processing based on our legitimate interests, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at support@realz.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Security of Your Data

We take the security of your personal information seriously. At Realz Casino, we implement industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, access controls, and regular security assessments of our systems.

While we take every reasonable precaution, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your Realz Casino account and to notify us immediately at support@realz.com if you suspect any unauthorised access.

International Data Transfers

As a global platform serving players across multiple regions — including New Zealand, Australia, Canada, Germany, Austria, Finland, Norway, and many other markets — we may transfer your data to countries outside your own. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

Minors

Our services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If we become aware that a person under the legal age has registered an account or provided us with personal information, we will take immediate steps to close the account and delete the relevant data.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Realz Casino handles your personal data, please do not hesitate to get in touch:

• Email: support@realz.com
• Live Chat: Available 24/7 directly on our website
• Operator: Dreamline Ventures S.R.L., Costa Rica (registration no. 3-102-933985)

We are here to help and committed to ensuring that your privacy is protected every time you engage with our platform.