Realz Casino Cookie Policy

At Realz Online Casino, we believe in being fully transparent about how we operate our website and how we use technology to improve your experience. This Cookie Policy explains what cookies are, how we use them on our platform, and what choices you have regarding their use. By continuing to browse and use our site at realz.com, you acknowledge and consent to our use of cookies as described in this document. If you have questions about our data practices, please do not hesitate to contact us at support@realz.com.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. They allow us to recognise your device on return visits and store certain preferences or information. Cookies are widely used by online platforms, including online casinos, to make websites function more efficiently and to provide reporting information to site operators. At Realz Casino, we use cookies in line with applicable data protection legislation and industry best practices.

Cookies can be classified by their duration and origin:

• Session cookies — temporary cookies that expire when you close your browser
• Persistent cookies — cookies that remain on your device for a set period of time
• First-party cookies — cookies set directly by Realz Online Casino
• Third-party cookies — cookies placed by external service providers we work with

How We Use Cookies

We use cookies for a variety of purposes to ensure that our platform operates smoothly and that you receive the best possible experience. Our use of cookies falls into the following categories:

Strictly Necessary Cookies

These cookies are essential for our website to function properly. Without them, certain features of Realz Online Casino — such as account login, navigation, and secure transactions — would not work. These cookies do not collect any personally identifiable information and cannot be disabled through our cookie settings, as they are fundamental to the operation of our services.

• Maintaining your active session during gameplay
• Enabling secure realz casino login functionality
• Processing deposits and withdrawals safely
• Enforcing our terms and regulatory requirements

Performance and Analytics Cookies

We use performance cookies to collect information about how visitors interact with our platform. This data helps us understand which pages are most visited, how players navigate through the site, and where we can make improvements. All information collected by these cookies is aggregated and anonymous — we use it solely to enhance the overall quality of our services at Realz Casino.

• Tracking page load times and technical performance
• Identifying popular game categories such as realz casino slots and live casino tables
• Analysing traffic sources to understand how players discover our platform
• Monitoring error occurrences to improve site stability

Functional Cookies

Functional cookies allow us to remember your preferences and personalise your experience at Realz Online Casino. For example, we may store your preferred language — whether English, German, Spanish, Portuguese, French, Finnish, Norwegian, Polish, Hungarian, Italian, Czech, or Arabic — your chosen currency, and other display settings. These cookies make your experience more seamless and tailored to your needs.

• Remembering your language and region preferences
• Storing your preferred currency for realz casino mobile and desktop sessions
• Recalling whether you have accepted our cookie policy
• Saving your game history and interface preferences

Marketing and Targeting Cookies

We and our trusted third-party partners may use marketing cookies to deliver relevant promotional content and to measure the effectiveness of our advertising campaigns. These cookies help us ensure that any offers you see — such as our welcome package, reload bonuses, or realz casino bonus promotions — are relevant to your interests. We do not sell your personal data to third parties.

• Showing personalised offers and promotions based on your activity
• Measuring the reach and effectiveness of our advertising
• Preventing the same advertisement from being shown to you repeatedly
• Supporting affiliate and partner tracking in compliance with our agreements

Third-Party Cookies

At Realz Casino, we work with a number of trusted third-party service providers who may also place cookies on your device when you visit our site. These include analytics providers, payment processors, and game studios such as NetEnt, Pragmatic Play, Play'n GO, Evolution Gaming, and others. We do not control the cookies set by these third parties, and their use is governed by the respective privacy policies of each provider. We encourage you to review those policies separately.

Third-party cookies on our platform may be used for:

• Game delivery and performance optimisation from our 76+ software studios
• Secure payment processing for methods including Visa, Mastercard, Skrill, Bitcoin, Ethereum, and other supported options
• Live casino streaming from providers such as Evolution Gaming and Pragmatic Play Live
• Customer support tools that power our 24/7 live chat functionality

Managing Your Cookie Preferences

We respect your right to control how cookies are used on your device. At Realz Online Casino, you have several options for managing cookie preferences. Please note that restricting certain cookies may affect the functionality of our platform and your ability to access some features.

Browser Settings

Most web browsers allow you to manage cookies through their settings. You can configure your browser to block all cookies, accept only certain types, or notify you when a cookie is set. Instructions for managing cookies vary by browser — please consult the help section of your specific browser for guidance.

Our Cookie Consent Tool

When you first visit our site, we display a cookie consent banner that allows you to accept or customise your preferences. You may revisit and update your choices at any time by accessing the cookie settings option available on our website. We honour your selections and will not activate non-essential cookies without your consent.

Opting Out of Analytics

If you wish to opt out of analytics tracking, you may use browser extensions or opt-out tools provided by third-party analytics services. We are committed to making this process as straightforward as possible for all players using realz casino online.

Cookies and Responsible Gaming

We also use cookies to support our responsible gaming obligations. Our platform is licensed by the Tobique Gaming Commission (licence no. 0000071) and operated by Dreamline Ventures S.R.L. We use session data and cookie-based tracking to implement player protection features such as deposit limits, self-exclusion settings, and session time reminders. These functions rely on cookie data to work effectively and protect you while you play.

Data Retention

The length of time that cookies remain on your device depends on their type. Session cookies are deleted automatically when you close your browser. Persistent cookies remain for varying durations — typically between 30 days and 24 months — depending on their purpose. We review our cookie use regularly to ensure that only necessary data is retained and that all practices remain compliant with applicable privacy law.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our technology, legal requirements, or the services we offer at Realz Online Casino. When we make significant changes, we will notify you via a notice on our website. We encourage you to review this policy periodically. Your continued use of our platform following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about this Cookie Policy or about how we handle your data at Realz Casino, please contact our support team. We are available 24/7 via live chat on our website or by email at support@realz.com. We are committed to responding to all enquiries promptly and transparently.